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Anduril 101
08-25-2004, 06:05 PM
Most of you probably saw my thread about my defective Anduril UE. The retailer won't talk to me so I went to UC. UC just e-mailed me and told me that they would take my sword and replace it. Thats great news, but what really amazes me is that they are actually going to pay shipping for me as well! I'm going to send it back sometime this week or next, whenever I can. I really am impressed with UC's great care for my situation, they're awsome!

King Elessar
08-25-2004, 06:10 PM
That's why United Cutlery is number #1 in the cutlery industry.Good to hear they replaced your sword.Hope this one turns out better.

The Flame of the West
08-25-2004, 09:50 PM
Wonderful news Anduril 101! You deserve to have the quality you pay for, and that is what UC is all about, high quality products and service.

KingUnderTheMountain
08-25-2004, 10:12 PM
awesome news man

Jessehk
08-25-2004, 10:19 PM
Great news. It is the little things that make a company great. Customer service is one of them.

JustinTD
08-25-2004, 10:58 PM
Good stuff, let me just remind people, you should ALWAYS ALWAYS ALWAYS try to go through your retailer before trying to contact UC.

Gil-Galad
08-25-2004, 11:50 PM
I feel very happy for you. I hope that this one will be good. Stuff like this just makes me love UC.:D I always like to hear a happy ending for my UCForums homies.

Tuor_sonof_Huor
08-26-2004, 01:46 AM
Hey Anduril, I look forward to welcoming you into the extremely elite club of those who have actually gotten a product directly from UC :cool: Granted that, as Justin said, you should always try to go through the retailer first. But I basically had the same thing happen to me and my Narsil. I gotta warn you though, with the backorders on those swords, you might not get the replacement for a few months. I sent Narsil back in January and didn't get the replacement until April or May. It's totally worth it, but just don't expect the quick turnaround.

Anduril 101
08-26-2004, 11:23 AM
My retailer is ignoring me, after about 5 e-mails without reply, I decided to go to UC.

Lord Rahl
08-26-2004, 11:24 AM
I'm glad you found a way to get it replaced =)

Thorin
08-26-2004, 12:59 PM
Way to beat the system. I did a lot of research in my Retailer before I went ahead and bought anything. I guess it did help actually going there and feel the items that I was purchasing. It didn't take much and I knew that this place would be great.(thanks BBB)

I'm glad that things worked out. You nor I will ever be dissapointed by UC. #1 till the end!

Gillad
08-26-2004, 09:41 PM
Its good to hear you got satisfaction on your sword. The moral of the story: be careful where you buy stuff, in this age of the internet. All the horror stories of people who buy off Fleabay or Isellswordsfrommygarage.com, just goes to show how important the retailer is. Buying online is a big risk, so the cheap, cheap prices of some places are no bargin if they bait and switch or sell you defective stuff. Its nice to know UC wants their customers to be happy.

Anduril 101
08-28-2004, 07:07 PM
I've posted the complete story of my ordeal here:

http://www.ucforums.com/showthread.php?p=15126#post15126

Izzual
08-30-2004, 05:29 PM
3 cheers for UC :D

Arathorn
08-31-2004, 02:28 PM
Hip Hip Hoorah !!! :)